Frequently Asked Questions

Everything you need to know about shopping with Notbranded.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the domestic region. International shipping times vary between 7-14 business days depending on your location and customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our return portal to generate a prepaid shipping label.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are your materials sustainably sourced?

At Notbranded, we prioritize high-quality fabrics and ethical manufacturing. We are constantly working to increase the percentage of organic and recycled materials in our seasonal collections.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.