Returns & Exchanges

At Notbranded, we want you to be completely satisfied with your purchase, which is why we offer a 14-day return window for all items in their original condition. Please ensure tags remain attached and garments are unworn to qualify for a full refund or exchange.

1

Initiate Your Return

Log in to our online returns portal using your order number and email address to select the items you wish to send back.

2

Pack Your Items

Place the items in their original packaging, ensuring all original tags are attached and the packing slip is included inside the parcel.

3

Ship It Back

Print your prepaid shipping label from the portal, attach it to the outside of your package, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse team inspects your return, we will process your refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing